Since Tuesday at about 2PM Eastern Time, access to the AT&T "EasyReach" 500 and 700 number services has not been working. (EasyReach 500 and 700 numbers are allegedly "universal" type numbers in that they follow you wherever you happen to be but there are so many billing and access issues [not related to the instant problem] that I can see why very few people use the service.) However, for the few of us who do :), if you try to dial 0-500-xxx-xxxx or from an AT&T line 0-700-xxx-xxxx (or 1010288-0-700-xxx-xxxx or dial (800) CALL-ATT and then at the prompt 500-xxx-xxxx or 700-xxx-xxxx), all you get is dead air, which goes on forever. The AT&T system does not hang up. You can, however, dial 1-500-xxx-xxxx and it works fine. However, if you have given someone a "reverse the charges" code for your 500 or 700 number, need to program your 500 or 700 number (which can only be done via 0+ access) or people want to call you on your 700# (which only has 0+ access), there is no way for them to get through. I called AT&T EasyReach customer service a number of times at (800) 982-8480, and spoke to Ed and Kevin and then a host of other reps, and each time was told that they have a trouble ticket on the issue and that it would be fixed by this time today (which it isn't). Notably, this only seems to affect the NYC area: I've tried it from Area Codes 212, 718, 914, and a few 917 cellphone numbers on BAMS (I assume they connect ou of 718 or 212 somewhere), and it does not work, via ANY access method (ie, directly dialing 0+, using 1010288, or using (800) CALL-ATT, which *always* works), yet our office in Boston can dial it fine, and so can the CA office, and so can the reps in MO who first didin't believe there was a problem since they were able to access it fine from there. In any event, it is still down, and for the few people who still use those to contact me, it's a major problem. (You can tell that few people use the service if I am the only one who noticed it after 2 days!) Regards, Doug